Use these practical examples of phrases, sample comments and templates for your performance review, 360 feedback survey or manager appraisal. 

The following examples not only relate to problem solving but also conflict management, effective solutions, selecting best alternatives, decision making, problem identification, analyzing effectively and generally becoming an effective problem solving strategist.


Example Phrases to say

You’re doing great”:

  • You always maintain an effective dialogue with clients when they have technical problems. Being clear and articulate makes sure our customers faults are attended to in a timely manner.
  • You constantly make sure to look beyond the obvious you never stop at the first answer. You’re really good at exploring alternatives. Well done!
  • Keeping the supervisors and managers informed of status changes and requests is important. You’re really good at communicating the changes to the projects at all times. Keep it up!
  • You stay cool and collected even when things aren’t going according to plan or up in the air. This is a great trait to possess. Well done!
  • You’re excellent at giving an honest and logical analysis. Keep it up!
  • Effectively diagnosing complex problems and reaching sustainable solutions is one of your strong points. You’re ability to ability to make complex systems into simple ones is truly a unique skill to posses. Well done!
  • You often identify practical solutions to every roadblock. You’re a real asset to the team! Great job.
  • You always listen actively and attentively to make sure you understand what the exact problem is and you come up with solutions in an effective manner.
  • You have an amazing ability to clearly explain options and solutions in an effective and efficient manner. Well done!
  • When driving projects, you can shift to other areas comfortably and easily. making sure the project runs smoothly. Great job!

YOU SHOULD THINK OF IMPROVEMENT”:

  • You always seem to overwhelmed when faced with multiple problems. Try think of ways to make problems more manageable so that they can be solved in a timely and effective manner.
  • Avoiding conflicts constantly with people is not a good idea as you will only build up personal frustration and nothing will be done to remedy the situation. Try face people when there are problems and rectify problems when they occur.
  • Don’t allow demanding customers to rattle your cage to much. If they become too demanding, take a step back, collect yourself and
  • Try make use of online support tools to help you rectify problems this tools can help a lot!.
  • It’s necessary that you learn from your past mistakes. You cannot keep making the same mistakes, as this is not beneficial to the company.
  • You tend to ask the same questions time and time again. Try listen more attentively or take notes when colleagues are answering!
  • providing multiple solutions in an indirect and creative approach, will allow you to be more effective at problem solving. if you struggle with this typically through viewing the problem in a new and unusual light
  • You fail to provide staff with the appropriate amount of structure and direction. It’s imperative that they know the direction you wish them to go in in order to achieve their goals.
  • You need to be able to recognize repetitive trends in order to solve problems in a timely manner.
  • You tend to have problems troubleshooting even the most basic of questions. as a problem solver and customer support person, it’s imperative that you are able to answer these questions easily. Read through your training manual and make sure you fully understand it before attempting questions again.

TIPS TO IMPROVE”:

  • Try complain less about problems and come up with solutions to the problems more often. Complaining is not beneficial to progression and innovation.
  • As a problem solver, it’s important to be able to handle multiple priorities under short deadlines.
  • You need to be able to effectively distinguish between the cause and the symptoms of problems to solve them in an efficient and timely manner.
  • Try to anticipate problems in advance, before they become major roadblocks down the road.
  • Try view obstacles as opportunities to learn and thrive at the challenge of solving the problem.
  • Remember to prioritize problems according to their degree of urgency. It's important that you spend the majority of your time on urgent tasks, over menial ones
  • When putting plans into place, stick to them and make sure they are completed.
  • When solving problems, try allocate appropriate levels of resources when undertaking new projects. It is important to become as efficient and as effective as possible.
  • Try learn to pace yourself when solving problems in order to avoid a burnout. You’re a great asset to the team and we cannot afford to lose at this point.
  • Meeting regularly with your staff to review results is vital to the problem solving process. Staff that have regular check ins understand what it is that is required of them, what they are currently achieving and areas they may need to improve. Try hold meetings on a weekly basis.